Operations Specialist I - eCommerce

Best Buy Canada; British Columbia; Remote; CAD 40,000 - 45,000; Full time

Job summary

An electronics retailer in Canada seeks an Operations Specialist I for eCommerce to enhance the Seller and Customer experience. The role involves providing technical support to Marketplace Sellers, collaborating with teams, and improving operational processes. Ideal candidates should have experience in operations and technical support, along with strong Excel skills. This position offers a remote-first environment with flexible health benefits and employee discounts.

Benefits

Employee discounts

Flexible health benefits

Company pension plan

Training programs

Qualifications

• 1-3 years of experience in operations or related fields.
• 1-3 years of experience in customer/vendor technical support roles.
• Intermediate skill level in Microsoft Excel.

Responsibilities

• Serve as the main contact for Marketplace Sellers.
• Collaborate with internal teams on technical issues.
• Support weekly invoicing and content audit processes.
• Assist in operational processes related to fulfillment.
• Track and trend operational tickets.
• Identify opportunities for process improvement.

Skills

Operational support

Customer/vendor technical support

Microsoft Excel

Critical thinking

Attention to detail

Job description

Overview

Operations Specialist I - eCommerce

Are you forward-thinking and always looking to establish better systems and processes?

As an operations specialist, you will play a pivotal role in creating a best-in-class Seller and Customer experience on BestBuy.ca. You’ll be part of a dynamic, collaborative Operations team, responsible for supporting Best Buy Marketplace Sellers by investigating technical and operational issues, executing invoicing and content audit processes.

In this role, the successful candidate is needed to be in the greater Vancouver, BC area, where we practice a remote first working model, leveraging in person interactions for strategic, collaborative, and social purposes.

Grow your passion for eCommerce to our team as an operations specialist!

What you’ll do:

• Be the main point of contact for Marketplace Sellers, for any technical and operational support they need.

• Partner with internal teams to collaborate towards the resolution of technical and operational issues.

• Provide support on weekly Marketplace invoicing and content audit processes.

• Provide support on any scheduled or ad hoc operational processes related to fulfillment attributes, inventory flow, and product status changes.

• Track and trend tickets submitted to resolve operational or customer-facing defects.

• Identify opportunities for process improvement, partnering with the Operations Community of Practice to determine value and priority.

What we’re looking for:

• 1-3 year’s work experience in operations, business admin, or related disciplines.

• 1-3 year’s work experience in customer/vendor technical support or troubleshooting roles.

• Intermediate Experience with Microsoft Excel.

• Critical thinking skills and attention to detail

Why you’ll love it here:

• Remote-first work environment

• Employee discounts on awesome tech from day one

• Flexible health benefits and wellness program

• TFSA and RRSP programs

• 100% matched company pension plan

• Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.

Join our amazing team!

We are looking for people just like you.

Annualized base pay range

$40,000.00 - $45,000.00

Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3