Entry Level Remote Customer Service Representative (Manitoba)

MCI; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading business process outsourcing company in Canada is seeking a customer service representative to handle inbound calls and troubleshoot technical issues. This role requires excellent communication and organizational skills. Candidates must be at least 18 years old and have a high school diploma. The position offers remote work options, flexible schedules, and comprehensive benefits including medical and paid time off.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Paid Time Off

Flexible schedules

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound calls and troubleshoot basic technical issues.
• Build strong relationships with customers and resolve support issues.
• Escalate customer dissatisfaction to the managerial team as needed.

Skills

Organizational skills

Written communication skills

Oral communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Why Consider This Job Opportunity

• Hourly pay with bonuses available
• Comprehensive benefits including medical, dental, and vision coverage
• Paid Time Off and paid holidays for work-life balance
• Opportunities for career advancement into roles like Supervisor and Operations Management
• Flexible schedules and a remote work environment
• Engaging work culture with daily contests and prizes

What to Expect (Job Responsibilities)

• Handle inbound calls and troubleshoot basic technical issues
• Build strong relationships with customers and resolve support issues
• Recognize sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving
• Escalate customer dissatisfaction to the managerial team as needed

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Previous experience in customer service or technical support roles
• Strong conflict resolution and negotiation skills
• Ability to thrive in a fast-paced environment with changing demands
• Familiarity with customer relationship management (CRM) software

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