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Client Solutions Leader, iTRADE West Canada
Résumé du poste
A leading financial institution is seeking a Client Solutions Manager for Western Canada. The role involves managing client escalations, supporting compliance issues, and enhancing overall service quality. Candidates should possess a strong background in brokerage, exceptional interpersonal skills, and at least 2 years of industry experience. The position offers opportunities for personal development and is crucial for maintaining high service standards. Fluency in French is a valuable asset. Join a dedicated team in an inclusive environment.
Qualifications
- 2+ years of brokerage industry experience required.
- Demonstrated coaching experience is an asset.
- Ability to lead and motivate others.
Responsabilités
- Handle client escalations and complaints.
- Optimize Contact Centre efficiency.
- Adhere to Bank Guidelines for Business Conduct.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.