Client Solutions Leader, iTRADE West Canada

Scotiabank; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Client Solutions Manager for Western Canada. The role involves managing client escalations, supporting compliance issues, and enhancing overall service quality. Candidates should possess a strong background in brokerage, exceptional interpersonal skills, and at least 2 years of industry experience. The position offers opportunities for personal development and is crucial for maintaining high service standards. Fluency in French is a valuable asset. Join a dedicated team in an inclusive environment.

Qualifications

• 2+ years of brokerage industry experience required.
• Demonstrated coaching experience is an asset.
• Ability to lead and motivate others.

Responsibilities

• Handle client escalations and complaints.
• Optimize Contact Centre efficiency.
• Adhere to Bank Guidelines for Business Conduct.

Skills

Excellent interpersonal skills

Brokerage industry experience

Fluency in French

Problem solving and analytical abilities

Multi-tasking capabilities

Education

Post-secondary education in business

Canadian Securities Course (CSC)

Conduct and Practice Handbook (CPH)

Derivatives Fundamentals and Options Licensing (DFOL)

Job description

A leading financial institution is seeking a Client Solutions Manager for Western Canada. The role involves managing client escalations, supporting compliance issues, and enhancing overall service quality. Candidates should possess a strong background in brokerage, exceptional interpersonal skills, and at least 2 years of industry experience. The position offers opportunities for personal development and is crucial for maintaining high service standards. Fluency in French is a valuable asset. Join a dedicated team in an inclusive environment.