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Remote Technical Support Analyst – Growth & Impact
Job summary
A leading payment processing company in Canada is seeking an experienced technical support specialist to troubleshoot and resolve software issues. The role offers remote work flexibility and comprehensive benefits, including medical, dental, and vision coverage. Candidates should have a degree in a computer-related field and at least 5 years of technical support experience. This position provides a unique opportunity for career advancement within a growing organization.
Benefits
Qualifications
- Minimum of 5 years of experience in software customer service or technical support.
- Strong proficiency in Windows Servers and SQL Server (2022+)
- Clear and professional communication skills, both written and verbal.
Responsibilities
- Diagnose, troubleshoot, and resolve technical issues related to the employer's products.
- Develop and maintain clear how-to guides and knowledge base articles.
- Provide friendly and effective customer support via phone and remote access tools.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.