Remote Bilingual Customer Support Specialist

Canon Canada; Dieppe; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading imaging and printing company is seeking a customer service representative based in Dieppe, Canada. This role involves responding to client inquiries through calls and emails, maintaining records, and resolving issues efficiently. Exceptional bilingual communication skills in French and English are essential. The position offers a remote work opportunity with comprehensive benefits including health coverage, life insurance, and tuition assistance.

Benefits

Comprehensive health coverage

Life insurance

Vacation and paid personal time

Matching RRSP contribution

Tuition assistance program

100% remote work opportunity

Qualifications

• Customer service or call center experience.
• Bilingual in French and English.
• Exceptional customer service skills with a strong 'customer first' attitude.
• Good organizational skills and strong time-management techniques.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Respond to inbound calls and emails related to client inquiries.
• Ensure issues are thoroughly investigated for resolution.
• Maintain accurate records in the CCTS database.
• Escalate unresolved customer concerns to the Manager.
• Assist on special projects as assigned.

Skills

Customer service experience

Bilingual in French and English

Exceptional customer service skills

Good organizational skills

Strong time-management techniques

Job description

A leading imaging and printing company is seeking a customer service representative based in Dieppe, Canada. This role involves responding to client inquiries through calls and emails, maintaining records, and resolving issues efficiently. Exceptional bilingual communication skills in French and English are essential. The position offers a remote work opportunity with comprehensive benefits including health coverage, life insurance, and tuition assistance.