Remote FR/EN Technical Support Specialist

Hologic, Inc.; Quebec; Remote; CAD 71,000 - 106,000; Full time

Job summary

A leading medical technology company is seeking a Bilingual French and English Technical Support Specialist to provide troubleshooting support for cytology and molecular products. The role involves assisting customers with diagnostics instruments via phone and email, requiring a strong technical background and excellent communication skills. Ideal candidates hold a Bachelor's degree in a relevant field and are eager to start their career in the medical technology space.

Qualifications

• Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers.
• Experience as a Cytology Prep Technician is desired.
• Understanding of DNA, RNA, Cytology concepts.

Responsibilities

• Provide customers with service and product troubleshooting via phone and email.
• Document calls in the CRM system and escalate issues as needed.
• Provide Technical Support team with troubleshooting training.

Skills

Bilingual French and English

Customer service mentality

Technical knowledge in cytology and molecular products

Good communication skills

Multi-tasking

Education

Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science or related field

Job description

A leading medical technology company is seeking a Bilingual French and English Technical Support Specialist to provide troubleshooting support for cytology and molecular products. The role involves assisting customers with diagnostics instruments via phone and email, requiring a strong technical background and excellent communication skills. Ideal candidates hold a Bachelor's degree in a relevant field and are eager to start their career in the medical technology space.