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Remote SaaS Customer Success Manager - Growth & Retention
Job summary
A leading tech company in Canada is seeking a Customer Success Manager to oversee the post-onboarding lifecycle for SMB customers. The role involves ensuring customer retention and engagement with key metrics. Ideal candidates will have 1-2 years of experience in a B2B environment and be skilled in engaging C-suite executives. This position offers remote work flexibility and opportunities for career growth.
Benefits
Qualifications
- 1-2 years of experience in a B2B Customer Success role.
- Direct experience managing a book of business.
- Engaging C-suite executives professionally.
Responsibilities
- Manage the post-onboarding customer lifecycle for SMB customers.
- Be responsible for key metrics such as Customer Health, Retention, and Expansion.
- Serve as the voice of customers internally with product, sales, and leadership.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.