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Remote Bilingual Patient Support Specialist (FR/EN)
Job summary
A leading healthcare services provider in Laval is seeking a bilingual professional for a clinical support role. You will engage with patients and healthcare professionals via multiple communication channels to assist with drug insurance inquiries and promote patient adherence. Candidates should possess minimum 1 year of experience in pharmacy, customer service, or related fields, and be proficient in Microsoft Office. The role offers flexible scheduling and emphasizes quality service.
Benefits
Qualifications
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service.
- Proficient in using computer software tools such as Excel, Word, and Outlook.
- Ability to work rotating shifts from 9 am to 9 pm (AST), Monday to Friday.
Responsibilities
- Provide clinical support through phone, email, and web-based communication to patients and healthcare professionals.
- Manage inbound calls and assist with program enrollment and inquiries related to drug insurance coverage.
- Deliver counseling to patients and support adherence and compliance with treatment.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.