Bilingual Product Support Associate

Venmar Ventilation ULC; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading ventilation company in Drummondville seeks a Product Support Associate to assist customers with technical needs related to their products. The ideal candidate is bilingual in English and French-Canadian, has experience in electrical or mechanical fields, and offers strong customer service skills. This role involves troubleshooting and resolving product-related issues while developing product knowledge through hands-on experience. Competitive benefits and pay are offered.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Education assistance

Retirement plans

Qualifications

• Bilingual, with fluency in English and French-Canadian speaking and writing skills.
• Degree in electrical or mechanical field preferred, or relevant experience.
• Experience in electro-mechanical troubleshooting preferable.

Responsibilities

• Assist customers with technical issues related to Broan-NuTone products.
• Communicate effectively with customers over phone and other technologies.
• Develop product knowledge through experience in returned goods processing.

Skills

Bilingual (English and French-Canadian)

Customer service skills

Problem-solving skills

Technical knowledge

Education

Associate’s degree in electrical or mechanical field

Tools

Microsoft Office (Word, Excel)

CRM system (Salesforce preferred)

Job description

A leading ventilation company in Drummondville seeks a Product Support Associate to assist customers with technical needs related to their products. The ideal candidate is bilingual in English and French-Canadian, has experience in electrical or mechanical fields, and offers strong customer service skills. This role involves troubleshooting and resolving product-related issues while developing product knowledge through hands-on experience. Competitive benefits and pay are offered.