Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare services provider in Laval is seeking a bilingual professional for a clinical support role. You will engage with patients and healthcare professionals via multiple communication channels to assist with drug insurance inquiries and promote patient adherence. Candidates should possess minimum 1 year of experience in pharmacy, customer service, or related fields, and be proficient in Microsoft Office. The role offers flexible scheduling and emphasizes quality service.

Benefits

Opportunity for career advancement

Supportive work environment

Flexible scheduling options

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service.
• Proficient in using computer software tools such as Excel, Word, and Outlook.
• Ability to work rotating shifts from 9 am to 9 pm (AST), Monday to Friday.

Responsibilities

• Provide clinical support through phone, email, and web-based communication to patients and healthcare professionals.
• Manage inbound calls and assist with program enrollment and inquiries related to drug insurance coverage.
• Deliver counseling to patients and support adherence and compliance with treatment.

Skills

Bilingual (French and English)

Strong communication skills

Attention to detail

Telephone etiquette

Education

University degree or diploma

Tools

Excel

Word

Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Contribute to improving patient outcomes and healthcare services
• Supportive and collaborative work environment
• Engage in a role that emphasizes quality service and patient care

What to Expect (Job Responsibilities)

• Provide clinical support through phone, email, and web-based communication to patients and healthcare professionals
• Manage inbound calls and assist with program enrollment and inquiries related to drug insurance coverage
• Deliver counseling to patients and support adherence and compliance with treatment
• Handle internal clinical referrals and document processes accurately
• Participate in continuous improvement initiatives to enhance service quality and team performance

What is Required (Qualifications)

• Fluently bilingual in French and English; proficiency in Spanish is considered an asset
• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service
• Ability to work rotating shifts from 9 am to 9 pm (AST), Monday to Friday
• Strong communication skills and excellent telephone etiquette with attention to detail
• Proficient in using computer software tools such as Excel, Word, and Outlook

How to Stand Out (Preferred Qualifications)

• Knowledge of health insurance and reimbursement navigation support
• Experience in a call center environment or specialty pharmacy
• University degree or diploma considered an asset
• Ability to identify opportunities for improvement in service delivery

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