Jobs in Surrey, Canadá

Employer Industry: Technology and Services

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Engage with external clients to present findings and propose solutions
• Work with advanced data analysis tools to drive operational improvements
• Contribute to enhancing customer experience through data-driven insights

• Monitor customer satisfaction and key operational metrics to identify performance trends
• Prepare and present monthly management reports summarizing findings
• Analyze qualitative and quantitative data using tools like Microsoft Pivot tables and crosstabs
• Lead cause analyses to uncover performance gaps through observations and interviews
• Develop recommendations for operational adjustments and assist in testing new processes

• Bachelor’s degree in Business, Analytics, Statistics, or a related field; Master’s degree preferred
• 2-3 years of experience in data analysis or performance improvement, preferably in a call center environment
• Proficiency in data analysis tools (e.g., Microsoft Excel, Pivot tables)
• Strong analytical skills with the ability to interpret complex data sets
• Excellent verbal and written communication skills for diverse audiences

• Proven ability to collaborate with cross‑functional teams and external clients
• Strong problem‑solving skills with a proactive approach
• Experience in project management, ensuring timely delivery of results

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.