Consultant Global Analytic Insights

Concentrix - CA; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology and services firm in Canada is looking for a data analyst to monitor customer satisfaction and operational metrics. The ideal candidate will hold a Bachelor's degree in a relevant field and have 2-3 years of experience in data analysis. The role offers opportunities for career growth in a collaborative environment, leveraging advanced data analysis tools to drive operational improvements. Excellent communication skills are necessary for presenting findings to diverse audiences.

Benefits

Opportunity for career advancement

Supportive work environment

Qualifications

• 2-3 years of experience in data analysis or performance improvement, preferably in a call center environment.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent verbal and written communication skills for diverse audiences.

Responsibilities

• Monitor customer satisfaction and key operational metrics to identify performance trends.
• Prepare and present monthly management reports summarizing findings.
• Lead cause analyses to uncover performance gaps through observations and interviews.
• Develop recommendations for operational adjustments and assist in testing new processes.

Skills

Data analysis

Analytical skills

Communication skills

Education

Bachelor’s degree in Business, Analytics, Statistics, or related field

Master’s degree preferred

Tools

Microsoft Excel

Pivot tables

Job description

Employer Industry: Technology and Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Engage with external clients to present findings and propose solutions
• Work with advanced data analysis tools to drive operational improvements
• Contribute to enhancing customer experience through data-driven insights

What to Expect (Job Responsibilities)

• Monitor customer satisfaction and key operational metrics to identify performance trends
• Prepare and present monthly management reports summarizing findings
• Analyze qualitative and quantitative data using tools like Microsoft Pivot tables and crosstabs
• Lead cause analyses to uncover performance gaps through observations and interviews
• Develop recommendations for operational adjustments and assist in testing new processes

What is Required (Qualifications)

• Bachelor’s degree in Business, Analytics, Statistics, or a related field; Master’s degree preferred
• 2-3 years of experience in data analysis or performance improvement, preferably in a call center environment
• Proficiency in data analysis tools (e.g., Microsoft Excel, Pivot tables)
• Strong analytical skills with the ability to interpret complex data sets
• Excellent verbal and written communication skills for diverse audiences

How to Stand Out (Preferred Qualifications)

• Proven ability to collaborate with cross‑functional teams and external clients
• Strong problem‑solving skills with a proactive approach
• Experience in project management, ensuring timely delivery of results

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