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Cloud CX Change Manager - Adoption & Training Lead
Job summary
A leading technology firm is seeking a Change Manager to drive user adoption and support transformation initiatives across a multi-client environment. The ideal candidate will have proven experience in change management, solid knowledge of Genesys Cloud CX, and strong stakeholder management skills. This full-time position allows for remote work and offers competitive pay along with extensive professional growth opportunities.
Benefits
Qualifications
- Proven experience as a Change Manager or Organizational Change Lead in technology transformation.
- Solid understanding of Genesys Cloud CX user interface and workflows.
- Experience in developing user adoption plans for enterprise systems.
Responsibilities
- Develop and execute change management strategies and communication plans.
- Assess change impact and organizational readiness.
- Plan and deliver training programs and onboarding sessions.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.