Senior Customer Success Manager (Canada)

Rockstar; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A growing healthcare technology company based in Canada is seeking a Customer Success Manager to enhance client relationships, support onboarding, and lead cross-functional projects. The ideal candidate is experienced in customer success, possesses strong leadership skills, and is motivated to thrive in a fast-paced startup culture. This role offers a competitive salary, flexible remote work options, and numerous growth opportunities.

Benefits

Highly competitive salary

Work from home

Paid Time Off

Comprehensive health plans

Culture of mentorship and learning

Qualifications

• 2-5+ years of experience in customer success or related roles.
• Demonstrated ability to achieve a high volume of work.
• Ability to inspire a team and build strong client relationships.
• Interest in healthcare and innovation.

Responsibilities

• Own the relationship with largest enterprise clients.
• Lead meetings to understand client needs.
• Contribute to cross-functional projects for scaling.
• Mentor the team and inspire high-velocity execution.
• Remove process roadblocks for the Customer Success team.

Skills

Operational excellence

Leadership skills

Attention to detail

Initiative in ambiguous situations

Process improvement

Job description

Rockstar is recruiting for a fast-growing healthcare technology company that is making it easier for anyone to start and scale new healthcare businesses. The client’s customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend.

About the Team

The leadership team previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US, which was acquired by a 1,000+-person incumbent. The team is tight‑knit, driven to move fast, and focused on tackling some of the biggest problems in healthcare to ultimately improve patient lives.

About the Role

The business continues to grow, with leading national healthcare companies as customers. With this growth, the company is seeking a Customer Success Manager to work closely with the leadership team to support top clients and help manage the next level of scale. This role sits within the Customer Success team, which is dedicated to helping new healthcare groups onboard seamlessly and grow successfully with the company’s product and operations.

What You’ll Own:

• Own the relationship with the largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.
• Lead regular meetings with key clients to strengthen the relationship, understand evolving needs, and drive long-term success.
• Own important cross‑functional projects, working closely with members of the leadership team to scale the business.
• Contribute to building rigorous systems to help increase productivity and work more effectively to reach the next 10x of scale.
• Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.
• Inspire the team with mentorship, drive, grit, empathy, and high‑velocity execution.

What You Bring

• Operational excellence: Demonstrated ability to achieve a high volume of work on any given day.
• Excellent leadership skills and a proven ability to inspire a team.
• Talent magnetism: Exceptional people want to work with you.
• Strong attention to detail and a track record for getting the details right.
• Self‑motivated, resourceful, and quick to take initiative in ambiguous situations.
• Interest in working in healthcare and helping healthcare innovation flourish.
• Leadership and drive; a hunger for self‑improvement and a desire to be around the most talented teammates who push you toward it. (Kobe said it best.)
• Excitement for a fast‑paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
• An eye for identifying process improvement opportunities and creative ways to better structure operations.
• 2‑5+ years of experience in customer success or related roles.

What is Offered

• Highly competitive salary and performance‑based compensation.
• Compassionate, fun, and mission‑driven culture of excellence and innovation. (The company helps bring new life‑changing care models into the world.)
• Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).
• Work from home, remote job, with flexibility.
• Paid Time Off: holidays, vacation days.
• Comprehensive health plans to support well‑being.
• Culture of mentorship, learning, independence, and critical‑thinking.
• This role has a preference for Eastern Time (EST) hours (with some flexibility possible).

(CID 2292)