Remote Patient Success Concierge, Medical Aesthetics

MedSpa Partners Inc.; British Columbia; Remote; CAD 50,000 - 60,000; Full time

Job summary

A leading medical aesthetics clinic network in Canada is hiring a Patient Success Representative. This position focuses on building relationships with patients and managing their journey from outreach to booking. Candidates should be energetic, able to work independently, and excel in customer service and sales. The role offers remote work, comprehensive training, and a competitive salary of $50,000 - $60,000 per year.

Benefits

Comprehensive onboarding and ongoing training

Competitive salary

Commission opportunities

Discounts on aesthetic treatments

Supportive team culture

Qualifications

• Enthusiastic and self-motivated individual who thrives in patient engagement.
• Ability to connect authentically with patients and encourage rebooking.
• Experience in customer service, sales, or the medical aesthetics industry is a plus.

Responsibilities

• Build relationships with new leads and existing patients to encourage rebooking.
• Utilize CRM platforms to manage patient communications and track follow-ups.
• Facilitate a seamless patient journey from outreach to consultation booking.

Skills

Customer service

Sales

Relationship management

Communication

CRM usage

Creativity

Tools

HubSpot

Job description

A leading medical aesthetics clinic network in Canada is hiring a Patient Success Representative. This position focuses on building relationships with patients and managing their journey from outreach to booking. Candidates should be energetic, able to work independently, and excel in customer service and sales. The role offers remote work, comprehensive training, and a competitive salary of $50,000 - $60,000 per year.