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Jobs in Richmond, Canada

Senior Help Desk Analyst - Enterprise Application Support

Cynet systems Inc

Alberta
Remote
CAD 60,000 - 80,000
Today
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Senior Helpdesk Analyst - Remote / Telecommute

Cynet systems Inc

Alberta
Remote
CAD 60,000 - 80,000
Today
Be an early applicant

Medical Writer — CSR & Clinical Documentation

PSI CRO

Canada
Remote
CAD 60,000 - 80,000
Today
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Associate Medical Writer

PSI CRO

Canada
Remote
CAD 60,000 - 80,000
Today
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Cloud Software Engineer, MFGDM Platform (Canada)

PowerToFly

Montreal (administrative region)
Remote
CAD 80,000 - 100,000
Today
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Financial Analyst

Alberta Health Services

Calgary
Remote
CAD 60,000 - 80,000
Today
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Remote-Eligible Financial Analyst: Variance & Month-End

Alberta Health Services

Calgary
Remote
CAD 60,000 - 80,000
Today
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Elite Financial Advisor — Pre-Set Appointments, High Earnings

United Placement Group

Town of Trenton
Remote
CAD 150,000 - 350,000
Today
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Senior AI Agent Reliability Researcher

ServiceNow

Quebec
Remote
CAD 80,000 - 120,000
Today
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Arctic Ice-Road Water Truck Driver

Matrix Camps, Logistics and Aviation

Yellowknife
Remote
CAD 30,000 - 60,000
Today
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Financial Professionals -Say Goodbye to Prospecting-Join Our Financial T

United Placement Group

Town of Trenton
Remote
CAD 150,000 - 350,000
Today
Be an early applicant

Software Developer

PowerToFly

Montreal (administrative region)
Remote
CAD 80,000 - 100,000
Today
Be an early applicant

Water Truck Driver (Fly In - Fly Out)

Matrix Camps, Logistics and Aviation

Yellowknife
Remote
CAD 30,000 - 60,000
Today
Be an early applicant

Senior Research Engineer/Scientist

ServiceNow

Quebec
Remote
CAD 80,000 - 120,000
Today
Be an early applicant

Enterprise Retail Tech Account Executive – Drive Growth

Tulip

Canada
Remote
CAD 60,000 - 80,000
Today
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Enterprise Account Executive (Retail)

Tulip

Canada
Remote
CAD 60,000 - 80,000
Today
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Remote Project Manager – Real Estate Capital Projects Lead

Jones Lang LaSalle

Canada
Remote
CAD 80,000 - 100,000
Today
Be an early applicant

Senior Data Platform Engineer: Developer Tools & Observability

Wealthsimple

Canada
Remote
CAD 100,000 - 130,000
Today
Be an early applicant

Senior Full-Stack Engineer, Orchestration (Remote)

dbt Labs

Canada
Remote
CAD 158,000 - 192,000
Today
Be an early applicant

Senior Observability & Data Ingestion Engineer

PowerToFly

Canada
Remote
CAD 128,000 - 203,000
Today
Be an early applicant

Project Manager

Jones Lang LaSalle

Canada
Remote
CAD 80,000 - 100,000
Today
Be an early applicant

Senior Software Developer, Data Platform

Wealthsimple

Canada
Remote
CAD 100,000 - 130,000
Today
Be an early applicant

Senior Full Stack Engineer, Orchestration

dbt Labs

Canada
Remote
CAD 158,000 - 192,000
Today
Be an early applicant

Senior Software Engineer - Observability

PowerToFly

Canada
Remote
CAD 128,000 - 203,000
Today
Be an early applicant

Remote Data Insights Analyst (iGaming BI)

GBL

Canada
Remote
CAD 60,000 - 80,000
Today
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Senior Help Desk Analyst - Enterprise Application Support
Cynet systems Inc
Remote
CAD 60,000 - 80,000
Full time
Today
Be an early applicant

Job summary

A technology services company located in Alberta is seeking a Senior Help Desk Analyst to provide application support for internal and external stakeholders. The ideal candidate will have at least five years in a Help Desk role, with extensive experience in managing support tickets and collaborating with diverse teams. Responsibilities include resolving inquiries, tracking calls, maintaining documentation, and optimizing processes. Strong analytical and communication skills are essential for this role.

Qualifications

  • Eligibility based on education and experience combinations including Help Desk experience.
  • Minimum five years of experience working in a Help Desk role.
  • Seven years of experience providing application help desk support for large-scale enterprise applications.

Responsibilities

  • Provide application support to internal and external stakeholders.
  • Coordinate with technical and business teams to resolve client issues.
  • Log, classify, and track all calls and inquiries using Help Desk software.

Skills

Strong analytical and troubleshooting skills
Excellent communication and stakeholder coordination abilities
Ability to manage multiple priorities in a fast-paced environment
Strong documentation and reporting skills

Education

University degree, diploma, certificate in Information Technology or related field

Tools

BMC Remedy
Cherwell
MS Team Foundation Server
Rational ClearQuest
HEAT
Job description
A technology services company located in Alberta is seeking a Senior Help Desk Analyst to provide application support for internal and external stakeholders. The ideal candidate will have at least five years in a Help Desk role, with extensive experience in managing support tickets and collaborating with diverse teams. Responsibilities include resolving inquiries, tracking calls, maintaining documentation, and optimizing processes. Strong analytical and communication skills are essential for this role.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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