Jobs in Quebec, United States

Remote in Toronto, GTA Area

Salary Range: The range for this role is between $100,000 - $120,000 CAD plus bonus, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI is not used to screen, assess, or select applicants for this role

• Develop relationships with senior client management, becoming a trusted advisor, providing input on rewards program strategy, and deployment of RewardOps capabilities.
• Focus on retaining existing business through relationship expertise, excellence in delivery, and strategic thinking.
• With team members, manage a client relationship cadence with all client stakeholders to support operational delivery, developing and reaching strategic goals while performing to agreed standards.
• Oversee the generation of insights from RewardOps data and turn into actionable initiatives for clients.
• Take part in new client sales and onboarding activities, responsible for the smooth transfer into production. Identify new major growth opportunities with current clients.
• Interface with internal stakeholders, driving collaboration to ensure the voice of the client is heard throughout the product management lifecycle.
• Track client priorities and issues as they are developed and work internally to remove potential roadblocks that may occur.
• Continuously maintain a significant product understanding including, focusing on functional capability, marketplace offerings and future roadmap.
• Working with the Marketplace & Support Teams to troubleshoot escalated customer service requests, summarize the issue and manage internal stakeholders to resolve.
• Anticipating, understanding, and communicating emerging market trends and technologies that will enhance our solutions and offerings.

• University degree, preferably in Business or 7+ years of client services experience coupled with loyalty knowledge.
• 5+ years of practical experience with an agency in SaaS platforms preferred.
• Experience managing and mentoring of client service professionals.
• Ability to think strategically, a strong understanding of marketing, tactics and strategies.
• Well versed in delivering often-complex digital solutions and through your experience will be able to talk knowledgeably about them.
• Exceptional analytical, communication and presentation skills.
• Excellent and proven track record of building and sustaining strong client relationships and managing a range of projects to a successful conclusion for both client and agency.
• Ability to make quality decisions and ability to make decisions in a timely manner.

Collaboration with all departments - Product, Development and Finance.

Scheduled Weekly Hours: 37.5

Worker Type: Regular

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.