Bilingual Group CSR — Remote (French/English)

Empire Life; Vancouver; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance company is looking for a Bilingual Customer Service Representative to join their Group Operations team. This remote position requires individuals to deliver exceptional service. Candidates should be bilingual in French and English and possess strong communication and analytical skills. The role offers a competitive salary, annual bonus, and a comprehensive benefits package including health insurance and flexible work options.

Benefits

Competitive salaries with annual pay increases

Annual bonus program

Employer-funded benefits package

Flexible work arrangements

Four weeks annual vacation

Defined contribution pension plan

Employer-sponsored wellness programs

Responsibilities

• Deliver service excellence and resolution for inquiries from various stakeholders.
• Utilize internal processes to provide solutions and minimize escalations.
• Review insurance policies and ensure service inquiries are answered within policy boundaries.
• Meet and exceed individual performance targets in customer service.
• Process claims to ensure a positive customer experience.

Skills

Bilingualism in French / English

Ability to research and present information

Attention to detail / accuracy

Clear communication skills

Analytical and problem resolution skills

Ability to prioritize multiple tasks

Active listening and empathy

Previous customer service experience

Education

College or University education

Job description

A leading insurance company is looking for a Bilingual Customer Service Representative to join their Group Operations team. This remote position requires individuals to deliver exceptional service. Candidates should be bilingual in French and English and possess strong communication and analytical skills. The role offers a competitive salary, annual bonus, and a comprehensive benefits package including health insurance and flexible work options.