Jobs in Peterborough, Canada
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Customer Success Manager
Job summary
A leading competitive intelligence firm is seeking a Customer Success Manager to build and maintain strong client relationships globally. The role includes delivering training and support for the firm's products, analyzing customer feedback, and collaborating with internal teams. Ideal candidates will have experience in customer success or account management, preferably within the Pharma/SaaS industry, and possess strong communication skills. The position offers competitive pay with remote work flexibility throughout Canada.
Benefits
Qualifications
- Proven experience in customer success or account management, preferably in the Pharma/SaaS industry.
- Strong communication and interpersonal skills to effectively engage with clients.
- Ability to analyze data and provide actionable insights for clients.
- Self-motivated with excellent organizational skills.
- Experience in remote work environments.
Responsibilities
- Develop and maintain strong relationships with clients to ensure satisfaction and retention.
- Deliver training and support to clients on the use of the employer's products and services.
- Analyze customer feedback and usage data to identify improvement opportunities.
- Collaborate with internal teams to address client needs and enhance product offerings.
- Act as a liaison between clients and the employer to communicate feedback and suggestions.
Skills
- Competitive pay with opportunities for bonuses
- Remote work flexibility, allowing you to work from anywhere in Canada
- Join a progressive company focused on providing competitive intelligence and predictive insights
- Opportunity to build strong relationships with global pharma clients
- Work in a dynamic and innovative environment that encourages professional growth
- Develop and maintain strong relationships with clients to ensure satisfaction and retention
- Deliver training and support to clients on the use of the employer's products and services
- Analyze customer feedback and usage data to identify improvement opportunities
- Collaborate with internal teams to address client needs and enhance product offerings
- Act as a liaison between clients and the employer to communicate feedback and suggestions
- Proven experience in customer success or account management, preferably in the Pharma/SaaS industry
- Strong communication and interpersonal skills to effectively engage with clients
- Ability to analyze data and provide actionable insights for clients
- Self-motivated with excellent organizational skills
- Experience in remote work environments
- Previous experience working with global pharma companies
- Familiarity with competitive intelligence tools and methodologies
- Knowledge of life sciences or pharmaceutical industry trends
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.