Sales Development Representative

Twilio; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading communications company is seeking a Sales Development Representative to grow their New Business and Strategic Sales teams. This remote position involves breaking into new markets, building relationships, and exceeding sales goals through creative outreach. Candidates should boast a growth-oriented mindset, possess strong customer-facing skills, and have experience with tools like Salesforce. Enjoy a collaborative environment with numerous benefits including competitive pay and commissions.

Benefits

Competitive pay

Generous time off

Parental leave

Healthcare benefits

Retirement savings program

Qualifications

• 1+ year of customer-facing experience.
• Excited to go above and beyond to delight prospects.
• Comfortable with change and dynamic environments.

Responsibilities

• Break into new companies using multi-channel approaches.
• Achieve and exceed monthly goals for generating opportunities.
• Research accounts to determine how Twilio’s solutions can provide value.

Skills

Growth-oriented mindset

Goal-oriented

Creative outreach

Resilience

Collaboration

Tools

Salesforce

Outreach

Sales Navigator

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Sales Development Representative supporting our New Business and Strategic Sales organizations.

About the job

This position is needed to grow and develop pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go‑to‑market strategy.

As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth‑oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.

Responsibilities

• Break into new companies and markets using a multi‑channel, value‑based approach focused on building relationships and driving awareness of Twilio’s platform.
• Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.
• Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.
• Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.
• Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.
• Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Growth‑oriented and ready to build toward future leadership or customer‑facing roles
• Goal‑oriented and biased toward action (our quota is the floor, not the ceiling!)
• Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach
• Comfortable with change and energized by a fast‑moving environment
• Enjoy variety and creativity in your day‑to‑day workflow
• Have a demonstrated ability to navigate challenges with resilience
• Embrace responsibility and enjoy partnering with Account Executives as part of a team
• 1+ year of customer‑facing experience

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role will be accepted on an ongoing basis.

Twilio is proud to be an Equal Employment Opportunity employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.