Jobs in Ottawa, United States

We are seeking a Technical Service Analyst with a Bachelor's degree or 2-3 years of relevant experience. The role involves providing support services to employees facing technical problems and IT issues related to desktop, laptop, or network services. This support can be from local personnel or remote employees accessing the network.

The key responsibilities include:

1. Coordinating, diagnosing, and troubleshooting incoming employee calls to resolve technical issues.
2. Ensuring timely resolution of problems or escalating them to appropriate technical personnel.
3. Providing case status updates to management and end-users.
4. Supporting and maintaining effective relationships with users.
5. Developing, documenting, and implementing standard operating procedures and customer service guidelines for remote IT support.
6. Handling problems of moderate scope, analyzing situations or data to identify factors.
7. Using judgment within defined procedures to determine appropriate actions.
8. Providing face-to-face support to a corporate customer base.
9. Bilingual (French/English) required, both oral and written.

The ideal candidate will have experience supporting:

• Microsoft O365 Suite
• VPN-Remote Connectivity
• Mobile Device Management
• Active Directory

What We Offer:

• Three weeks' vacation (four weeks after three years, five weeks after seven years) plus five personal days.
• Comprehensive Medical, Dental, and Vision coverage from day one.
• Financial and professional development support for CPA candidates and members.
• Employee stock ownership and RRSP matching programs.
• Lifestyle rewards program.
• Flexible work options.
• A performance-driven organization with many opportunities for advancement.
• And more!