EOI - Customer Success Manager, Implementations

CorePlan; Vancouver; Remote; CAD 70,000 - 90,000; Full time

Job summary

A tech startup in the mining industry is seeking a detail-oriented Customer Success Manager to lead implementation projects and ensure client satisfaction. The ideal candidate has a minimum of 3 years in Customer Success or project management, preferably within SaaS. You will thrive in a supportive and outcome-driven team, engaging with customers and providing tailored solutions. Interested candidates should apply with their CV and cover letter.

Benefits

Access to mental health & wellbeing services

Autonomy in the role

Close partnership with customers

Qualifications

• Minimum 3 years’ experience in Customer Success, ideally in SaaS.
• Proven track record of implementing complex software solutions.
• Experience working in a global team environment.

Responsibilities

• Lead presales and implementation projects from kick-off to go-live.
• Develop project plans tailored to customer needs.
• Provide post-implementation support.

Skills

Customer Success experience

Project management

Consulting

Excellent communication skills

Technical aptitude

Problem-solving mindset

Education

Bachelor’s degree in Business, Computer Science, Engineering or similar

Tools

CRM tools

Project management tools

Job description

About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

The Role

We are opening expressions of interest for a detail-oriented Customer Success Manager. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

Key responsibilities

• Lead end-to-end presales and implementation projects from kick-off to go-live
• Develop and execute detailed project plans tailored to each customer's needs
• Configure the CorePlan platform to meet specific customer requirements
• Conduct thorough data migration and validation processes
• Design and deliver customised training programs for various user roles
• Manage project timelines, milestones, and resources to ensure on-time, successful deployments
• Collaborate virtually with our global team to address customer-specific needs
• Create and maintain project best practices and playbooks
• Provide post-implementation support to ensure smooth adoption and resolve any issues
• Conduct regular check-ins and health checks with assigned accounts
• Work autonomously while maintaining strong communication with the team

You will thrive in this role if you have:

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools
• Experience in mining industry will be helpful but not necessary

Why our team love working here

• High‑impact role in a product‑led, fast‑growing company expanding internationally.
• Close partnership with customers who deeply care about what we build.
• Supportive, outcome‑driven team with plenty of autonomy.
• Access to EAP mental health & wellbeing services for you and immediate family members

Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at [e-mail]

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