Jobs in Niagara Falls, United States

Our client, a global leader in Digital Transformation, is hiring a ServiceNow ITOM Technical Consultant to join their Canada-based team remotely on a contract basis. The successful candidate will collaborate with enterprise clients to deliver tailored implementations, configurations and optimizations of the ServiceNow ITOM suite, aligning solutions with complex and evolving business requirements.

• Design and implement scalable solutions across ServiceNow ITOM modules, ensuring alignment with business and technical objectives.
• Facilitate client workshops and perform needs assessments to translate business requirements into actionable technical plans.
• Set up and maintain MID Servers, probes, sensors and discovery patterns to enable accurate infrastructure mapping.
• Develop seamless integrations between ServiceNow and external monitoring systems, cloud services and infrastructure tools.
• Partner with platform architects and development teams to ensure adherence to best practices and maintain high coding standards.
• Identify, diagnose and resolve technical issues affecting ITOM performance, reliability and integrations.
• Act as a trusted advisor and subject matter expert on ServiceNow ITOM solutions, trends and implementation strategies.
• Produce clear and comprehensive documentation for system configurations, processes and project deliverables.
• Deliver training and knowledge transfer sessions to internal teams and client stakeholders, supporting long-term solution adoption.

• At least 3 years of practical experience with ServiceNow specializing in ITOM solutions.
• Proven expertise in two or more key ITOM components e.g. Discovery, Service Mapping, Event Management, Orchestration or Cloud Management.
• Strong proficiency in JavaScript, Glide API, API integrations and MID Server configuration.
• Solid grasp of enterprise infrastructure technologies, including networking, cloud environments, virtualization and containers.
• In-depth understanding of CMDB structure, architecture and data modeling within ServiceNow.
• ServiceNow Certified Implementation Specialist – ITOM or Discovery certification is preferred.
• Familiarity with ITIL methodologies and service management best practices.
• Hands-on experience integrating cloud platforms such as AWS, Azure, or GCP into the ServiceNow ecosystem.
• Working knowledge of DevOps tools, automation frameworks, and CI/CD pipelines.
• Excellent analytical thinking, with strong communication and stakeholder engagement skills.