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Client Solutions Leader, iTRADE West Canada
Job summary
A leading financial institution is seeking a Client Solutions Manager for Western Canada. The role involves managing client escalations, supporting compliance issues, and enhancing overall service quality. Candidates should possess a strong background in brokerage, exceptional interpersonal skills, and at least 2 years of industry experience. The position offers opportunities for personal development and is crucial for maintaining high service standards. Fluency in French is a valuable asset. Join a dedicated team in an inclusive environment.
Qualifications
- 2+ years of brokerage industry experience required.
- Demonstrated coaching experience is an asset.
- Ability to lead and motivate others.
Responsibilities
- Handle client escalations and complaints.
- Optimize Contact Centre efficiency.
- Adhere to Bank Guidelines for Business Conduct.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.