Jobs in Newmarket, Canada
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Canadian Federation of Independent Business
Remote Retention Specialist: Customer Success & Upsell
Job summary
A telecommunications company is seeking a Retention Specialist to provide exceptional customer service while retaining clients. In this remote role, you will manage inbound and outbound inquiries, resolve issues, and promote services to keep customers engaged. Ideal candidates have 1+ year of experience in customer service and excellent negotiation skills. The position offers a flexible work environment and attractive compensation packages.
Benefits
Qualifications
- Minimum 1 year of experience in customer service or call center.
- Proven ability to resolve customer issues effectively.
- Ability to work flexible hours in a 24/7 environment.
Responsibilities
- Handle customer requests for downgrading or disconnecting services.
- Resolve customer issues and communicate product benefits.
- Make outbound calls to maximize retention and sales opportunities.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.