Client Service Coordinator On-call Overnights

Bayshore HealthCare; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider in Ontario is seeking a Client Scheduling Coordinator who will act as a vital link between patients and healthcare providers. This position requires excellent customer service skills, with responsibilities including managing schedules and communication with various stakeholders. Ideal candidates are dependable and responsive, willing to work overnight shifts. Alongside a competitive salary, the role offers various health benefits and a supportive environment for professional development.

Benefits

Comprehensive health, dental, and vision insurance

Paid Time Off

Employer-contributed retirement savings plan

Opportunities for professional development

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Ability to communicate effectively, both written and orally, in English.
• Excellent computer skills including Windows and Microsoft Office.

Responsibilities

• Professionally engage with patients, families, staff, and funder organizations.
• Quickly handle funder referrals and updates in EMR.
• Assign care providers based on client needs and staff availability.

Skills

Customer service skills

Communication

Computer skills

Organizational skills

Education

Secondary School Diploma

Related certificate such as Medical Terminology

Tools

EMR (Procura)

Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

We’re currently hiring dependable and compassionate individuals for overnight sleep shifts from 9:00 PM to 7:00 AM, on a 7‑shift rotation every 3 weeks. This is an ongoing opportunity ideal for night owls or those with flexible schedules.

🕒 Shift Details

• Hours: 9:00 PM – 7:00 AM
• Covering areas: Chatham, Windsor, London, and Sarnia
• Rotation: minimum 7 shifts every 3 weeks
• Location: Remote
• Wage: this position is paid a flat rate per shift

Primary Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer‑contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Education

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience And Abilities

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high‑paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast‑paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID‑19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case‑by‑case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Primary Location

ON‑Chatham‑Kent