Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading telecommunications provider is seeking a Retention Specialist to work remotely. The role focuses on providing excellent customer service, handling inquiries regarding service downgrades, and maximizing retention opportunities. Ideal candidates possess strong negotiation skills, a high school diploma, and a commitment to customer satisfaction. This position offers flexibility and various perks including discounted services and a supportive work environment.

Benefits

Discounted services

Attractive compensation packages

Flexibility in work hours

Career evolution opportunities

Qualifications

• Minimum 1 year of experience preferred.
• Strong first call resolution skills.
• Ability to analyze and troubleshoot customer issues.

Responsibilities

• Handle requests to downgrade or disconnect services.
• Resolve customer issues with a focus on retention.
• Call outbound customer lists to maximize opportunities.

Skills

Strong communication skills

Negotiation skills

Customer service skills

Detail-oriented

Self-motivated

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

Windows environment

Job description

A leading telecommunications provider is seeking a Retention Specialist to work remotely. The role focuses on providing excellent customer service, handling inquiries regarding service downgrades, and maximizing retention opportunities. Ideal candidates possess strong negotiation skills, a high school diploma, and a commitment to customer satisfaction. This position offers flexibility and various perks including discounted services and a supportive work environment.