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Senior Customer Success Manager
Résumé du poste
A leading financial services firm in Canada is seeking a Customer Success Manager to manage relationships with high-profile clients. This role offers the chance to work remotely, lead a team, and drive strategic outcomes in a supportive environment. Candidates should have over 7 years of experience in customer success and a strong background in the financial sector.
Prestations
Qualifications
- 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting.
- Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients.
- Demonstrated team leadership experience, including mentoring junior team members.
Responsabilités
- Directly manage the entire post-sale lifecycle for a large, high-profile financial institution.
- Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings.
- Proactively manage account health and identify opportunities for deeper solution adoption.
Connaissances
Formation
Employer Industry: Financial Services
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within Canada
- Engage with high-profile financial institution clients and drive strategic outcomes
- Supportive and collaborative work environment focused on customer success
- Chance to mentor and lead a team of Customer Success Managers
- Directly manage the entire post-sale lifecycle for a large, high-profile financial institution
- Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings
- Proactively manage account health and identify opportunities for deeper solution adoption
- Serve as a trusted advisor for the strategic client, navigating complex issues
- Mentor and guide Customer Success Managers on strategy and risk management
- 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting
- Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients
- Demonstrated team leadership experience, including mentoring junior team members
- Experience creating and driving structured processes in high-pressure environments
- Bachelor's degree in a related discipline or equivalent professional experience
- Strong understanding of the financial services sector, including regulatory requirements
- Expert knowledge of Customer Success processes, playbooks, and metrics
#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
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