Director of Sales, Customer and Solutions Enablement

Harris Computer; Markham; Remote; CAD 85,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Director of Sales, Customer and Solutions Enablement in the utility billing sector. This remote role involves presenting software solutions, engaging clients, and leading product demonstrations. The ideal candidate should have a background in technical sales, strong communication skills, and a degree in a related field. The position offers a competitive salary and benefits including three weeks of vacation and comprehensive health plans.

Benefits

3 weeks' vacation

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

Remote work

Qualifications

• Proven experience in technical sales or implementation services, preferably within the utility billing sector.
• A foundation in utility billing operations and meter to cash processes.
• Experience developing, evaluating and managing the RFP process.

Responsibilities

• Develop technical understanding of the Enterprise Customer Information System.
• Deliver product demonstrations showcasing features and benefits.
• Engage with clients consultatively to understand their needs.

Skills

Technical sales

Communication skills

Problem-solving

Cross-functional collaboration

Client engagement

Education

Bachelor’s degree in engineering, Computer Science, Business, or a related field

Tools

Enterprise software solutions

Job description

Overview

A division of Harris, Advanced is seeking a dedicated and results-driven Director of Sales, Customer and Solutions Enablement to join our dynamic team in the utility billing sector. In this pivotal role, you will be responsible for effectively presenting our cutting-edge Enterprise Customer Information System during product demonstrations, building partnerships with leading industry consultants and third-party software providers, as well as collaborating closely with cross-functional teams to gather valuable insights that contribute to shaping our product roadmap. If you possess exceptional communication skills, a foundation in utility billing operations, meter to cash processes, a desire to deliver an unparalleled customer experience and commitment to continuous improvement, we invite you to apply and make a significant impact on our company's growth and success.

Base Salary: Up to 100K + Variable Comp

This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel to North America and the Caribbean is required for this role. A valid passport/visa is required for travel.

What your impact will be

• Technical Expertise: Develop a deep understanding of the technical aspects of the Enterprise Customer Information System and related Harris products, including its architecture, integration capabilities, and customization options, to address client inquiries effectively.
• Product Presentation: Deliver compelling and insightful product demonstrations to prospective clients, showcasing the features, benefits, and value propositions of our Enterprise Customer Information System, as well as peripheral Harris utility solutions integrated with it.
• Client Engagement: Engage with potential clients in a consultative manner, understanding their unique business needs and challenges as outlined in the RFP, configure our platforms and align our solutions to meet these requirements.
• Enhance Demo Capacity: Lead efforts to enhance and maintain our company\'s cloud-based demo environment, third-party application integrations, leverage internal tool sets to further automate configuration processes, and enhance user persona stories or workflows to align with RFP requirements.
• Competitive Analysis: Lead the creation and maintenance of processes and platforms that support the aggregation and analysis of competitive analysis which deliver insights that guide our product positioning and demo.
• Product Road Map: Attend industry conferences, network with leading consultants, and collaborate with internal cross functional teams to stay up to date with industry trends, competitive landscape, and emerging technologies within the utility billing sector to aid in the refinement and enhancement of the product roadmap.

Enablement and Training Focus

• Lead the development of materials and processes with cross functional teams that enable new team members to deliver future demos and configure our solutions for RFP opportunities. This includes documenting standard operating procedures (SOPs) for custom demo setup and repurposing that content to support colleagues in delivering effective high-level demonstrations to our install base (IB).
• Continuous Learning: Continuously enhance your product knowledge, industry understanding, and presentation skills to remain a trusted advisor to clients and support the business\'s commitment to continuous improvement.

What we are looking for

• Bachelor’s degree in engineering, Computer Science, Business, or a related field.
• Proven experience in technical sales or implementation services, preferably within the utility billing sector or related industry.
• A foundation in utility billing operations and meter to cash processes.
• Experience developing, evaluating and managing the RFP process for municipal utilities.
• Excellent presentation and communication skills, with the ability to convey complex technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to gather, analyze, and interpret client requirements.
• Proficiency in collaborating with cross-functional teams to drive product improvements.
• Familiarity with enterprise software solutions, technical architecture, and integration processes.
• Adept at building rapport and trust with clients, as well as internal stakeholders.
• Results-oriented mindset with a demonstrated track record of meeting or exceeding sales targets.
• Willingness to travel for client meetings and industry events as needed.

If you are a driven and technically astute professional who thrives in a client-focused environment, this role offers a unique opportunity to combine your technical expertise with exceptional business acumen. Join our team and play a pivotal role in shaping the success of our Enterprise Customer Information System within the utility billing sector. Apply now to contribute to our company\'s growth and innovation.

What we can offer

• 3 weeks\' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (CSI), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Advanced Utility Systems

Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS.

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