Senior Customer Success Manager

Kount; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services firm in Canada is seeking a Customer Success Manager to manage relationships with high-profile clients. This role offers the chance to work remotely, lead a team, and drive strategic outcomes in a supportive environment. Candidates should have over 7 years of experience in customer success and a strong background in the financial sector.

Benefits

Opportunity for career advancement

Collaborative work environment

Mentorship opportunities

Qualifications

• 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting.
• Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients.
• Demonstrated team leadership experience, including mentoring junior team members.

Responsibilities

• Directly manage the entire post-sale lifecycle for a large, high-profile financial institution.
• Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings.
• Proactively manage account health and identify opportunities for deeper solution adoption.

Skills

Customer Success

Strategic Account Management

Leadership

Mentoring

Education

Bachelor's degree in a related discipline

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within Canada
• Engage with high-profile financial institution clients and drive strategic outcomes
• Supportive and collaborative work environment focused on customer success
• Chance to mentor and lead a team of Customer Success Managers

What to Expect (Job Responsibilities):

• Directly manage the entire post-sale lifecycle for a large, high-profile financial institution
• Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings
• Proactively manage account health and identify opportunities for deeper solution adoption
• Serve as a trusted advisor for the strategic client, navigating complex issues
• Mentor and guide Customer Success Managers on strategy and risk management

What is Required (Qualifications):

• 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting
• Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients
• Demonstrated team leadership experience, including mentoring junior team members
• Experience creating and driving structured processes in high-pressure environments
• Bachelor's degree in a related discipline or equivalent professional experience

How to Stand Out (Preferred Qualifications):

• Strong understanding of the financial services sector, including regulatory requirements
• Expert knowledge of Customer Success processes, playbooks, and metrics

#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity

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