Jobs in Milton, Canada

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Flexible work schedules and the ability to work remotely
• Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
• Robust time-off plan, including 21 days of PTO in your first year and 12 weeks paid parental leave
• Stock options and a 401(k) with up to 4% match
• Supportive and inclusive work environment focused on public health

• Partner with business owners to develop a shared vision for the employer's Zendesk ecosystem and advocate for this perspective
• Optimize live user workflows and capabilities by monitoring key metrics and user feedback
• Collaborate with internal teams and end users to understand requirements and support execution
• Write detailed user stories for new features, defining business rationale and success criteria
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk

• 8+ years of product management experience in technology, technology-enabled services, or SaaS products
• Proven track record in customer service, contact center, or ITSM space, including experience with ticketing systems
• Experience with SaaS ticketing systems, especially Zendesk, Salesforce, and/or ServiceNow
• Experience with integrations between enterprise applications such as Zendesk and Salesforce
• Excellent organizational and communication skills with an emphasis on problem-solving

• Deep understanding of Zendesk and Salesforce platform features and capabilities
• Demonstrated innovation in designing SaaS product enhancements that improve user experience
• Experience using data and primary research to inform solution design
• Familiarity with the software development lifecycle and methodologies, preferably SAFe Agile/Scrum
• Knowledge of healthcare administrative and clinical data sets

#HealthcareTechnology #ProductManagement #RemoteWork #DiversityAndInclusion #CareerGrowth

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.