Remote Customer Success Specialist – Gym Equipment

ForgeFit; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience. Responsibilities include handling inquiries, resolving issues, and following up on customer needs. The ideal candidate has over 1 year of experience in customer service and possesses strong communication skills. The role offers competitive pay, comprehensive benefits, and opportunities for career growth in a fully remote environment.

Benefits

Competitive hourly pay

Comprehensive health, dental, and vision benefits

100% remote work

Ongoing training and career growth opportunities

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues by collaborating with teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Tools

CRM tools

Job description

A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience. Responsibilities include handling inquiries, resolving issues, and following up on customer needs. The ideal candidate has over 1 year of experience in customer service and possesses strong communication skills. The role offers competitive pay, comprehensive benefits, and opportunities for career growth in a fully remote environment.