Remote SaaS Implementation Specialist

Banyan Software; London; Remote; CAD 70,000 - 80,000; Full time

Job summary

A leading software company is seeking an Implementation Specialist to lead onboarding for the DocketManager platform. The role involves configuring software to client needs, providing training, and ensuring customer success. The ideal candidate has experience in SaaS platforms, strong communication skills, and technical proficiency. This position offers a salary between CAD 70,000 and 80,000, with a remote work environment.

Benefits

Benefits program through Banyan Software

Qualifications

• Experience implementing ERP/MIS or SaaS platforms, ideally within the printing, manufacturing, or production industries.
• Strong understanding of business workflows such as estimating, production, scheduling, and inventory.
• Excellent verbal and written communication skills.

Responsibilities

• Lead customer onboarding and software implementation projects.
• Configure the DocketManager platform based on client requirements.
• Provide remote and onsite training sessions to customers.

Skills

Customer communication

Technical aptitude

Problem-solving skills

Attention to detail

Tools

SQL

Excel

API integrations

Azure

Job description

A leading software company is seeking an Implementation Specialist to lead onboarding for the DocketManager platform. The role involves configuring software to client needs, providing training, and ensuring customer success. The ideal candidate has experience in SaaS platforms, strong communication skills, and technical proficiency. This position offers a salary between CAD 70,000 and 80,000, with a remote work environment.