Remote CX Leader: Drive World-Class Customer Experience

American Income Life; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Canada is seeking a Customer Experience Manager to enhance world-class customer experiences. This role involves developing strategies, analyzing data, and collaborating with teams to meet customer needs. The ideal candidate will have a strong background in customer service leadership, excellent communication and analytical skills, and a customer-centric mindset. The position offers competitive rewards, professional growth opportunities, and a supportive remote work environment.

Benefits

Health insurance

Retirement plans

Opportunities for professional growth

Supportive work environment

Qualifications

• Proven experience in customer experience or customer service leadership role.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency in interpreting data and making data-driven decisions.

Responsibilities

• Develop and implement strategies to enhance customer experience.
• Analyze customer feedback to drive improvements.
• Collaborate with teams to ensure cohesive customer journeys.
• Train and mentor staff to deliver exceptional service.

Skills

Strong analytical skills

Excellent communication

Customer-centric mindset

Tools

CRM software

Customer service tools

Job description

A leading insurance company in Canada is seeking a Customer Experience Manager to enhance world-class customer experiences. This role involves developing strategies, analyzing data, and collaborating with teams to meet customer needs. The ideal candidate will have a strong background in customer service leadership, excellent communication and analytical skills, and a customer-centric mindset. The position offers competitive rewards, professional growth opportunities, and a supportive remote work environment.