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Remote Customer Experience Programs Manager
Resumo da oferta
A cybersecurity company is seeking a strategic Program Manager to lead customer success initiatives in Ottawa. The role involves managing complex programs, collaborating with cross-functional teams, and leveraging analytical skills to enhance client satisfaction. Applicants should have over 5 years of relevant experience, a PMP certification, and proficiency in project management tools like Jira and Confluence. This position offers competitive compensation and opportunities for professional growth.
Serviços
Qualificações
- 5+ years of experience in program or project management, preferably Customer Success or technology environments.
- PMP certification is required.
- Proven experience managing large‑scale programs and cross‑functional initiatives.
Responsabilidades
- Lead the planning, execution, and monitoring of customer success programs.
- Analyze customer performance data to identify trends and present insights.
- Drive operational improvements and change initiatives that enhance the customer experience.
Conhecimentos
Formação académica
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.