Remote Customer Experience Programs Manager

Barracuda Networks Inc.; Remote; CAD 72,000 - 115,000; Full time

Job summary

A cybersecurity company is seeking a strategic Program Manager to lead customer success initiatives in Ottawa. The role involves managing complex programs, collaborating with cross-functional teams, and leveraging analytical skills to enhance client satisfaction. Applicants should have over 5 years of relevant experience, a PMP certification, and proficiency in project management tools like Jira and Confluence. This position offers competitive compensation and opportunities for professional growth.

Benefits

Equity options

Internal mobility opportunities

Inclusive work environment

Qualifications

• 5+ years of experience in program or project management, preferably Customer Success or technology environments.
• PMP certification is required.
• Proven experience managing large‑scale programs and cross‑functional initiatives.

Responsibilities

• Lead the planning, execution, and monitoring of customer success programs.
• Analyze customer performance data to identify trends and present insights.
• Drive operational improvements and change initiatives that enhance the customer experience.

Skills

Program management

Cross-functional collaboration

Data analysis

Excellent communication

Proficiency in Jira

Proficiency in Confluence

Education

PMP certification

5+ years of experience in program or project management

Tools

Jira

Confluence

M365

Job description

A cybersecurity company is seeking a strategic Program Manager to lead customer success initiatives in Ottawa. The role involves managing complex programs, collaborating with cross-functional teams, and leveraging analytical skills to enhance client satisfaction. Applicants should have over 5 years of relevant experience, a PMP certification, and proficiency in project management tools like Jira and Confluence. This position offers competitive compensation and opportunities for professional growth.