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Remote Call Center Specialist — CMMS & Customer Support
Job summary
A leading Canadian facilities management company is seeking a Centralized Call Centre Representative to provide customer service support and manage work orders. This remote position requires strong communication skills, a minimum of 2-3 years of experience in a call centre, and organizational ability. The candidate should be proficient in Microsoft Office and able to work independently in a quiet workspace.
Qualifications
- 2-3 years of related call centre, customer service, or dispatching experience.
- Available and flexible to work different shifts.
- Proficiency in French is an asset.
Responsibilities
- Answer telephones and handle customer inquiries.
- Maintain the CMMS database and monitor work orders.
- Document call information according to standard operating procedures.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.