Remote Call Center Pro — Growth, PTO & Perks

Financecolombia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing firm is looking for a Remote Call Center Representative to provide exceptional customer service. Ideal candidates will be fluent in both English and Spanish, possess strong communication skills, and have a reliable work environment. Responsibilities include answering calls, resolving issues, and documenting interactions. The role offers flexibility and opportunities for growth, along with various benefits and incentives.

Benefits

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.

Skills

Excellent verbal and written communication skills

Ability to multitask

Proficient with computers and customer service software

Fluent in English and Spanish

Education

High school diploma/GED

Job description

A leading Business Process Outsourcing firm is looking for a Remote Call Center Representative to provide exceptional customer service. Ideal candidates will be fluent in both English and Spanish, possess strong communication skills, and have a reliable work environment. Responsibilities include answering calls, resolving issues, and documenting interactions. The role offers flexibility and opportunities for growth, along with various benefits and incentives.