Remote Call Center Specialist — CMMS & Customer Support

Black & McDonald Limited; Markham; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian facilities management company is seeking a Centralized Call Centre Representative to provide customer service support and manage work orders. This remote position requires strong communication skills, a minimum of 2-3 years of experience in a call centre, and organizational ability. The candidate should be proficient in Microsoft Office and able to work independently in a quiet workspace.

Qualifications

• 2-3 years of related call centre, customer service, or dispatching experience.
• Available and flexible to work different shifts.
• Proficiency in French is an asset.

Responsibilities

• Answer telephones and handle customer inquiries.
• Maintain the CMMS database and monitor work orders.
• Document call information according to standard operating procedures.

Skills

Communication

Customer Service

Technical Proficiency in Microsoft Office

Ability to work independently

Typing Speed of at least 50 WPM

Tools

Microsoft Excel

JD Edwards

Job description

A leading Canadian facilities management company is seeking a Centralized Call Centre Representative to provide customer service support and manage work orders. This remote position requires strong communication skills, a minimum of 2-3 years of experience in a call centre, and organizational ability. The candidate should be proficient in Microsoft Office and able to work independently in a quiet workspace.