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Senior Software Engineer - Customer Experience Platform
Job summary
A leading travel technology company in Canada seeks a Software Engineer to design and enhance backend and full-stack systems. This role involves developing scalable APIs and collaborating with cross-functional teams to improve customer experiences. The ideal candidate has over 3 years of software engineering experience, focusing on large-scale systems, RESTful APIs, and cloud infrastructure. This position offers the flexibility to work remotely, enabling a balance between professional and personal life.
Benefits
Qualifications
- 3+ years of experience in software engineering focused on large-scale systems.
- Strong technical background in both frontend and backend development.
- Expertise in designing RESTful APIs and microservices.
Responsibilities
- Design and improve backend and full-stack systems.
- Develop scalable APIs for complex post-booking journeys.
- Analyze system performance for optimization solutions.
Skills
Tools
Employer Industry: Travel Technology
- Opportunity for career advancement and growth within the organization
- Contribute to innovative solutions in the travel fintech space
- Work remotely, offering flexibility in your work environment
- Collaborate with cross-functional teams to enhance customer experiences
- Join a rapidly growing company recognized as the #1 most innovative in travel
- Design, build, and improve backend and full‑stack systems for HTS Assist and customer self‑service flows
- Develop scalable APIs and microservices to support complex post‑booking journeys
- Partner with product, design, AI, and operations teams to enhance customer experiences
- Own features end‑to‑end, from technical design through implementation and monitoring
- Analyze system performance to identify opportunities for optimization and automation
- 3+ years of experience in software engineering, focusing on large‑scale distributed systems or customer‑facing applications
- Strong technical background in frontend and backend development, distributed systems, and cloud infrastructure
- Experience designing and maintaining RESTful APIs, microservices, or event‑driven systems
- Proficiency with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
- Strong communication skills and ability to collaborate with cross‑functional teams
- Experience with conversational AI, LLM orchestration, or automation systems
- Familiarity with React, TypeScript, or modern frontend frameworks for full‑stack contributions
- Experience with customer service, CRM, telephony, or workflow automation tools
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.