Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking bilingual candidates to provide exceptional support in both Spanish and English. This remote position offers a base salary of $20/hr plus performance incentives, comprehensive benefits, and opportunities for career advancement. Ideal candidates should have strong multi-tasking abilities and experience in customer service. Join a supportive team that values diversity and inclusion while enjoying the convenience of working from home.

Benefits

Comprehensive benefits

Performance-based incentives

DailyPay enrollment

Supportive team culture

Career advancement opportunities

Qualifications

• Must be fluent in both Spanish and English.
• At least 1 year of customer service experience is required.
• High school diploma or GED needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with basic technical issues.
• Track and document information in databases.
• Offer additional products to enhance satisfaction.
• Deliver exceptional customer experiences.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong computer navigation skills

Multi-tasking proficiency

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity:

• Base salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement with a high percentage of internal promotions
• Work-from-home convenience with a supportive team culture
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off
• DailyPay enrollment option for early access to your pay
• Engagement in diversity, equity, and inclusion initiatives within the workplace

What to Expect (Job Responsibilities):

• Provide inbound customer support in the customer's preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer satisfaction
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment
• Strong computer navigation skills and proficiency in fast‑paced multi‑tasking

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Access to a desktop or laptop for PC and internet testing
• High‑speed internet connection (no wireless/hotspots or satellite)

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