Jobs in Guelph, Canada
Vice President Operations - Controlled Goods Manufacturing
Donnell Consulting
Global Revenue Enablement Director - Data-Driven Growth
Affirm
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsParamedics PCP EMR Firefighter Primco Dene EMS LP Casual Jasper Alberta
The Fairmont Jasper Park Lodge
Senior Privacy Experts/Data Privacy Officer (SME's) (SS - 06272025 - PTJPE/DPO)
Rippedboxstation
Digital & Social Marketing Director - Self Driven for Remote Working
NU-Directions Ltd
Account Executive — B2B Working Capital Financing
Vault Consulting (Accounting, Human Resources, Research)
Financial Service Representative LLQP Certified Jasper Alberta
The Fairmont Jasper Park Lodge
Bilingual Account Representative
Canada Mortgage and Housing Corporation
Remote Customs Import Analyst — Detail-Driven & Growth-Focused
Willson International
Finney-Taylor Consulting Group DevOps Specialist Jasper Alberta
The Fairmont Jasper Park Lodge
Backend Product Engineer (.NET/C#) | Remote & Equity
Origin
Afternoon Announcer - 104.3 The Fox
Rogers Communications
Remote B2B Sales Associate - Enterprise & Midmarket
Instacart
Customer Experience Manager
Job summary
A dynamic insurance company is seeking a Customer Experience Manager to enhance world-class customer interactions. The ideal candidate will develop strategies, analyze feedback, and collaborate with teams to ensure satisfaction. Required skills include leadership experience and strong analytical abilities. This role offers a competitive benefits package and opportunities for professional growth.
Benefits
Qualifications
- Proven experience in customer experience or customer service leadership role.
- Strong analytical skills to interpret data and make decisions.
- Excellent communication and interpersonal skills.
Responsibilities
- Develop and implement customer experience strategies.
- Analyze customer feedback to enhance satisfaction.
- Collaborate with teams to ensure cohesive customer journey.
- Train and mentor staff to deliver exceptional service.
- Monitor key performance metrics related to customer experience.
Skills
Tools
We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.
We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement.
As our Customer Experience Manager, you will be the driving force behind our efforts to create, enhance, and maintain world‑class customer experiences. You will work closely with cross‑functional teams to ensure our customers’ needs are met and exceeded at every touchpoint.
What you will get:
- Competitive reward and benefits package such as health insurance, retirement plans, and other benefits
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Remote work environment.
- The chance to make a meaningful impact on our customers and our business.
As our customer experience manager, you are required to:
- Develop and implement customer experience strategies that align with the company’s goals and vision.
- Analyze customer feedback and data to identify areas for improvement and drive initiatives to enhance customer satisfaction.
- Collaborate with marketing, sales, and product teams to ensure a cohesive customer journey.
- Train and mentor customer-facing staff to deliver exceptional service and support.
- Monitor and report on key performance metrics related to customer experience.
- Address and resolve escalated customer issues with empathy and efficiency.
- Stay up-to-date with industry trends and best practices to continuously improve our customer experience.
Qualifications & Requirements:
- Proven experience in a customer experience or customer service leadership role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast‑paced environment.
- Proficiency in CRM software and customer service tools.
- A customer-centric mindset with a passion for delivering exceptional service.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.