Bilingual Account Representative

Canada Mortgage and Housing Corporation; Canada; Remote; CAD 53,000 - 67,000; Full time

Job summary

A government housing agency in Canada is seeking an Account Representative to manage a portfolio of accounts, deliver exceptional client service, and maintain compliance with policies. The ideal candidate has a relevant degree and experience in finance or customer service, plus strong analytical skills. This temporary role offers a salary between $53,332.63 and $66,665.78 and various employee benefits including performance bonuses and insurance coverage.

Benefits

Annual individual performance bonus

Group insurance coverage

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• Minimum of one year of relevant experience in a finance or customer service role.
• Ability to prioritize and work in a multi-demand environment.
• Experience in building reports or using relevant software.

Responsibilities

• Maintain quality relationships with internal and external clients.
• Deliver effective services in accordance with service standards.
• Ensure all documentation complies with program audit requirements.

Skills

Excellent organizational skills

Strong analytical skills

Problem-solving skills

Oral communication skills

Written communication skills

Bilingualism (English and French)

Education

College Diploma and/or Undergraduate degree in a relevant field

Tools

MS Excel

Power BI

CRM software

Job description

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Office Location: Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement: Travel not required

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $53,332.63 to $66,665.78 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well‑functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee: We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Group insurance coverage to support your well‑being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Housing program team, in the Account representative position. In this role, you will assume responsibility for a portfolio of accounts, including the administration and decisions relevant to the advancing and disbursement of funds, servicing and lending activities for the purpose of mitigating risks, optimizing client service, and achieving corporate objectives. You will provide superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons.

This is a temporary position of a duration of 24 months.

What you’ll do

• Deal with a varied base of internal and external clients and maintain quality relationships with these clients.
• Assume responsibility for working in a team environment in contribution to service standards and turnaround times. Use effective communication techniques, both written and oral, to deliver quality service.
• Take immediate action to address client needs and inquiries, primarily received through group mailbox.
• Provide effective and efficient delivery of services in contribution to service standards.
• Participate actively in preparation of purchase orders, progress advances and protecting the registration of CMHC’s security interests.
• Exercise prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Ensure that all documentation is in place in accordance with program audit requirements and maintain a high standard of accuracy and data quality.

What you should have

• A college Diploma and/or Undergraduate degree in a relevant field such as business, finance, or commerce.
• A minimum of one year of relevant experience in a finance or customer service role.
• Excellent organizational skills and ability to prioritize and work in a multi‑demand environment.
• Strong analytical and problem‑solving skills, and strong oral and written communication skills.
• Bilingualism (English and French).

It would be great if you also had

• A post‑graduate degree in Business, Finance, Economics, or related field.
• A sound knowledge of mortgage financing and real estate laws, default remedy, and/or property administration.
• An experience in building reports and/ or in using software systems such as MS Excel, Power Bi, or CRM.

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non‑Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we’re always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!