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Remote Customer Service Associate - 3-Month Contract (Path to Full-Time)
Job summary
A fast-growing eCommerce company is hiring Customer Service Associates for a remote position on a 3-month contract. The role requires at least 2 years of customer service experience and excellent written English. Responsibilities include responding to inquiries, handling orders, and maintaining customer records. Opportunities for full-time employment and promotion based on performance are available.
Benefits
Qualifications
- Minimum 2 years of customer service experience, with at least 1 year in non-voice support.
- At least 40 words per minute typing speed with high accuracy.
- Can manage multiple tickets and maintain quality under pressure.
Responsibilities
- Respond promptly to customer inquiries via Freshdesk.
- Handle order updates, returns, exchanges, and refunds.
- Maintain accurate customer interaction records.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.