Investigation jobs in Canada

Full time, Permanent

The successful candidate will be 100% in office. Occasional overnight travel may be required.

Work an extended hours schedule on a rotational basis. During extended hours, schedule will be Full time, Tuesday to Saturday 12:00 - 8:00 p.m.

Claims

$64,109.00 - $80,912.00

December 28, 2025

The Appraiser is responsible for examining and evaluating vehicle condition and estimating actual cash value of vehicles and equipment for the purpose of determining a total loss or a repair. The Appraiser also examines damaged vehicles for the purpose of determining unit repair costs. The Appraiser uses judgement in the approval process and determination of total repair costs.

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

• Identifies make and model of vehicle and records vehicle details.
• Inspects, diagnoses, analyzes and lists damaged vehicle parts, determining if damage is accident related.
• Determines depreciation on damaged vehicle parts.
• Determines and evaluates vehicle condition and estimates actual cash value of vehicles and equipment for the purpose of determining a total loss or a repair.
• Codes labour time and parts required for repair, paint, or replacement for input to automated system.
• Interprets flat rate manuals to determine replacement times and paint times as required.
• Determines repair, frame and painting times not covered by the flat rate manuals.
• Discusses and explains appraisal details to customers, adjusters and the Special Investigation Unit.
• Liaises with auto body and mechanical repair shops reviewing appraisal discrepancies and/or problems.
• Approves additions to repair accounts if required.
• Conducts in progress repair reviews.
• Prepares estimates and supplements heavy trucks and trailers, recreation vehicles and specialty items.>

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

• Advanced knowledge of SGI appraisal policies, procedures and programs.
• Advanced knowledge of automotive vehicle construction, repair and mechanical operations.
• Advanced knowledge of OEM and industry repair processes and procedures for new and emerging vehicle technologies.
• Advanced knowledge of flat rate manuals related to all vehicle makes.
• Advanced knowledge of automotive estimating, including sheet metal, refinishing work and frame damage estimating.
• Advanced level skill in estimating damage of various types of light vehicles, including recreational vehicles.
• Proficient level skill in estimating damage of various types of commercial vehicles.
• Fundamental knowledge of SGI auto adjusting policies and procedures.

• Motor vehicle body repairer journeypersons certificate.
• Platinum I-CAR certification.
• Possession of a valid driver’s license.

• 5 - 7 years’ directly related industry experience.

Leader Level 2 - Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
• Business Acumen - Applies Business Fundamentals and Thinks in Future‑Oriented Terms
• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
• Leadership - Leads Self and Others

Physical Effort and Environment: Majority of time spent in a typical work environment with occasional and/or mild exposure to unpleasant conditions which may include noise and noxious odours, and light physical effort which may include climbing ladders and light lifting. Driving within city limits and/or some long‑distance highway driving.

Sensory Attention: Occasional periods of concentration is required.

Mental Stress: Moderate exposure to one or more mental pressures.