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Résumé du poste
A technology company in Canada is seeking a CX Metrics & Analytics Data Developer to support the Voice of Client (VoC) program. The role involves model development, data cleaning, and governance processes. Ideal candidates will have a strong focus on Python, SQL, and Machine Learning, specifically in Natural Language Processing. Experience with Google Cloud Platform and GenAI is also preferred. The position promises a dynamic environment focusing on innovation within the analytics field.
Qualifications
- Strong process focus required.
- Proficient in Python and SQL.
- Experience with Machine Learning, especially in NLP.
- Familiarity with Google Cloud Platform products is a plus.
- Exposure to GenAI, particularly Gemini, is advantageous.
Responsabilités
- Document existing VoC process and data sources.
- Data cleaning and transformation tasks.
- Develop and maintain models, including monitoring performance.
- Oversee deployment and operations via Google Cloud Platform.
- Manage program governance and documentation.
Connaissances
The CX Metrics & Analytics Data Developer will support the Voice of Client (VoC) program leader in operational aspects of the VoC program, focusing on model training, validation, and QA, as well as documentation, governance, development, and deployment.
- Documentation of existing VoC process and data sources
- Data cleaning and transformation
- Model development, maintenance, and QA (Develop / Fine-tune BERT Models (Topic & Sentiment), Version Control Code & Models (GitHub), Establish Model Evaluation Metrics & Benchmarking, Retrain Models (Schedule & Execution), Monitor Model Performance in Production, Troubleshoot Model Drift / Performance Issues)
- Oversee Deployment and operations via Google Cloud Platform (Manage CI/CD Pipeline (GitHub Actions / Cloud Build), Deploy Python Project to Production Environment, Monitor Production System Health & Resource Usage, Handle Production Incidents & Outages, Manage Access Control & Permissions)
- Manage program governance (Document System Architecture & Data Flow, Document Codebase & Best Practices, Maintain Project Backlog & Roadmap, Conduct Regular Review Meetings)
- Strong process focus
- Proficiency in Python
- Proficiency in SQL
- Experience with Machine Learning (focused on Natural Language Processing)
- Experience with Google Cloud Platform (GCP) products
- Experience with GenAI (especially Gemini)
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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