Vision AI CSM — Manufacturing (Bilingual)

Maneva; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading AI service provider in Canada is seeking a Customer Success Manager to drive customer adoption of their AI solutions in manufacturing. You will own the customer journey post-sale, ensuring value while coordinating projects across teams. This role requires excellent communication skills in English and French and 3–6 years of relevant experience, along with a willingness to travel for customer engagements.

Benefits

Opportunity to work with cutting-edge AI solutions

Travel opportunities to customer sites

Collaboration with world-class engineers and AI researchers

Qualifications

• 3–6 years of experience in customer success, project delivery, or engineering.
• Excellent communication skills in English and French (written & spoken).
• Valid driver's license with willingness to travel to customer sites.
• Comfortable in a fast-paced startup environment.

Responsibilities

• Own the customer relationship post-sale, serving as the primary point of contact.
• Monitor customer health and adoption using analytics and on-site observations.
• Conduct regular business reviews to validate value and uncover risks.
• Lead customer onboarding from kickoff through adoption milestones.
• Coordinate across teams to ensure deliverables are met.

Skills

Customer relationship management

Strong communication skills

Technical fluency

Proactive problem-solving

Education

Bachelor's degree in Engineering, Computer Science, or related field

Job description

A leading AI service provider in Canada is seeking a Customer Success Manager to drive customer adoption of their AI solutions in manufacturing. You will own the customer journey post-sale, ensuring value while coordinating projects across teams. This role requires excellent communication skills in English and French and 3–6 years of relevant experience, along with a willingness to travel for customer engagements.