Customer Success à France

Hey you! Want to work for one of the fastest growing SaaS companies in the world?

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better.

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution?

About This Opportunity:

The Associate Solutions Consultant is a dynamic role within the Solutions Engineering job family. It is an excellent gateway opportunity to start your career as a Pre-sales consultant in a world-leading software organization.As an Associate Solutions Consultants (ASCs), you will provide support to the Solutions Engineering team via a combination of tasks related to internal process improvements, as well as external/deal specific projects.

Our ideal candidate has a passion for technology and enjoys working with people in a fast paced environment. In this role, you will collaborate closely with our Solutions Consulting team to prepare and deliver best in class product demos, update and maintain our toolstack, including our Master Demo platform, RFX knowledge base and other essential technologies.

You will track and empower the solutions team’s progress across multi-month spanning projects that affect all of Docebo. Through your interactions with the Solutions Team and our customers, you will become an expert of Docebo’s software, processes, and strategy.

If you are looking to expand your skills, work with some of the most talented people in SaaS, and challenge yourself to learn more, Docebo is the place for you!

Our mission is to empower people and businesses to learn, grow, and succeed. We care about developing people, and together, we are building the future of learning.

• Internal Process Improvement Projects; such as the ongoing maintenance of Solutions Consulting’s Master Demo platform, Internal documentation and RFX Knowledge library.
• External/Client Facing Project; such as assisting Docebo’s Solutions Engineering team with requirements gathering, RFP responses, demo builds, trial check-ins and solutions blueprints.

• Become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning & Development Directors
• Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to our sales and solutioning teams as well as to our prospective customers
• Be process driven, understand the learning technology industry, and be able to explain the product in the context of real usage
• Understand our solutions and become a pro at describing our products to prospects, addressing promptly every question they may have surrounding our technology
• Prepare and deliver technical presentations explaining products or services to prospective customers
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations
• Collaborate with sales teams to understand customer requirements and provide sales support

• A positive attitude, intrinsic motivation, accountability, and a performance orientation.
• Interest in the LMS and Training & Development industry
• Career goal to become a Solutions Consultant
• Experience managing multiple complex projects to completion
• Comfort working directly with customers
• Ability and interest in understanding Docebo processes and business drivers, both within the Solutions Engineering organization and across related teams (Proposals, Sales, Post-sales, Professional Services, Customer Experience, Product)
• Proficiency in office automation suites (Google Suite, Microsoft Office), experience with typical knowledge and document management platforms (Confluence, Sharepoint)
• Beginner understanding of HTML, CSS, design skills, basic experience with image and video processing tools
• Familiarity with APIs, Webhooks and other integration technologies at a high level
• Ability to travel to Canada & United States

Benefits & Perks

-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.