Legal SaaS Product Enablement Specialist

EvenUp; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A tech-driven firm in Canada is seeking a Product Enablement Specialist to enhance customer experience during their competitive trials. This role involves creating trial environments, leading training, and gathering user feedback. Ideal candidates will have strong project management skills and experience in customer success within SaaS. The position offers comprehensive benefits including flexible paid time off and health insurance.

Benefits

Medical, dental, and vision insurance

Flexible paid time off

401(k) for US employees and RRSP for Canada-based employees

Paid parental leave

Home office stipend

In-person meet-up program

Qualifications

• Strong project management and coordination skills.
• Excellent presentation skills for complex technical concepts.
• Experience in Customer Success or Sales Engineering.
• Obsessive attention to detail in managing trials.
• Basic data tracking and analytics experience.
• Ability to build relationships across internal teams.

Responsibilities

• Create and configure firm environments pre-trial.
• Lead product training sessions for firm users.
• Deliver advanced training and reinforce engagement.
• Track usage data to identify engagement risks.
• Log firm feedback and contribute to process improvements.
• Adhere to the 14-day trial cadence.

Skills

Project Management Expertise

Exceptional Communicator

SaaS Onboarding Experience

Detail-Oriented & Organized

Data Fluency

Cross-Functional Collaboration

Tools

Salesforce

Job description

A tech-driven firm in Canada is seeking a Product Enablement Specialist to enhance customer experience during their competitive trials. This role involves creating trial environments, leading training, and gathering user feedback. Ideal candidates will have strong project management skills and experience in customer success within SaaS. The position offers comprehensive benefits including flexible paid time off and health insurance.